Frequently Ask Questions
Pricing for delivery depends on the courier service used for a particular delivery. Some services will charge according to the weight of the packages being delivered, while some others will charge according to the distance between pickup and delivery locations or combination of both
Once your order is received, it takes within 2 to 6hrs to be processed and you will be notified once it is ready for shipment or pickup. You will receive a successful transaction email and electronic receipt on your email confirming your purchase
We make use of third party payment handler; during checkout you will be redirected to safe and secured payment gateway. On a successful completion of transaction, you will be issued a transaction receipt on your email
As a policy, we do not offer refunds or accept return of product and /or exchanges of product purchased and received in good condition except for damaged (received at the point of delivery) or lost packages. We urge you to carefully check your package upon delivery to ensure the items you ordered are intact. In the unlikely event that the item(s) is damaged, please DO NOT accept the item(s) and contact us within 24 hours by telephone or email.
We urge you esteemed customer to carefully check your package upon delivery to ensure the items you ordered are intact. In the unlikely event that the item is damaged or wrong item delivered, please DO NOT accept the item(s) and contact us within 24 hours by telephone or email.
We encourage our esteemed customer to be diligent in picking items, goods paid for, dispatched and received in good condition cannot be returned
Where your package is lost in transit, you will be notified promptly of this development as soon as we become aware of it. In the case of such notification, we will proceed immediately to rectify the issue. If after 5 working days from the date you were notified, your parcel still cannot be found, a refund will be paid into your bank account.
No, we only deliver goods fully paid for
Timelines for delivery are specified and dependent on Courier (Logistics Company) you selected during checkout
We accept USD (dollars) outside of Nigeria
Block C, Shop 33, Sabo Model Market, Sabo – Yaba, Lagos
